Terms of Use

 

BY PURCHASING A PIECE OF MY WORK YOU HAVE AGREED TO THESE TERMS AND CONDITIONS.

Postage to the UK

*All parcels should be shipped within 4 working days. They are shipped via second class 'signed for' mail and should arrive within 3 working days of posting. 

*A shipping notification will be sent once shipped (if you don't receive this please check your junk mail or email settings as many get bounced back). 

*I have been having trouble with postal workers not leaving calling cards so parcels are left at the sorting office unknown to the customer and then returned to me after 2 weeks. So if you do not receive your parcel within two weeks of the order date. PLEASE CONTACT ME FOR A TRACKING NUMBER.

Postage to the US and Australasia

*All parcels should be shipped within 5 working days. They are shipped via the Royal mail 'tracked & signed' mail option and should arrive within 10/14 working days of posting. 

*A shipping notification will be sent once shipped with a tracking number for you to track your parcel through your local postal service website (if you don't receive this please check your junk mail or email settings as many get bounced back). 

*I have been having trouble with postal workers not leaving calling cards and parcels are sat in the post office unknown to the customer, then returned to me. So if you do not receive your parcel within three weeks of the order date. PLEASE CONTACT ME TO CHECK THE TRACKING NUMBER

*If a tracking number has been sent and the customer does not collect the parcel from the post office within 12 days and the parcel is returned to me, then the customer will for have to pay postage to have the parcel sent out again or the order cancelled minus postage.

*Some parcels can take up to 4 weeks to arrive if they are held at customs for checks. So if you want your parcel urgently please contact me at the point of purchase to get prices for UPS guaranteed postage.

Postage to Europe

*All parcels should be shipped within 4 working days. They are shipped via 'tracked and signed' mail and should arrive within 5/7 working days of posting. 

*A shipping notification will be sent once shipped (if you don't receive this please check your junk mail or email settings as many I send get bounced back). If you do not receive your parcel within two weeks of the order date PLEASE CONTACT ME FOR A TRACKING NUMBER.

*If a tracking number has been sent and the customer does not collect the parcel from the post office within 12 days and the parcel is returned to me, then the customer will for have to pay postage to have the parcel sent out again or the order cancelled minus postage.

*Some parcels can take up to 3 weeks to arrive if they are held at customs for checks. So if you want your parcel urgently please contact me at the point of purchase to get prices for UPS guaranteed postage.

INCORRECT ADDRESS

If an incorrect address is given on the order, please tell me within 12 hours as the parcel may ship the next day. If an incorrect address is given the customer will have to wait for the parcel to be returned to me and then pay any reposting costs.

 

CONTACT

Atelier Stella

Printwerks

1, St James Street Mews

Brighton

BN2 1RT

UK

info@atelierstellaceramics.com

VAT reg :273959747